Control Center Pipeline Controller

Position

This job description provides information pertaining to the Control Center Pipeline Controller Position.

Summary

A Pipeline Controller is responsible for monitoring and performing remote operations to pipelines, recognizing abnormal conditions, and taking proper actions to provide a resolution. The position provides the first line of response by accepting and directing calls and notifying clients of Emergency conditions and communicates with employees and customers at all levels as required.

Essential Duties and Responsibilities

The following are essential duties and responsibilities required by the position:

• Remotely monitor operating conditions of pipelines for clients.
• Perform remote operations to pipelines such as starting and shutting down pumps, opening and closing valves, and setting flow rates.
• Recognize emergency conditions and when they arise and be able to take proper actions to prevent or minimize damage to property or any persons affected by providing a timely and accurate solution.
• Provide incident management and escalation; notification and communication.
• Accept and direct phone calls received from the public, businesses or government agencies as a first line response center.
• Notify clients of abnormal operating conditions and emergency conditions as they occur.
• Maintain records and reports related to the pipeline operations and emergency situations.
• Comply with Federal and State regulations as set forth by the Department of Transportation.
• Log information received during shift; answers operating questions; advises supervisor of changes from normal; monitors weather conditions; notifies management of emergencies.

Qualifications

To perform successfully within this position, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

The following background is required/preferred. Human Resources and the hiring manager will determine what qualifies as related experience or appropriate combination of education and experience.

• High school diploma or GED required.
• Associate Degree or Bachelor’s Degree preferred.
• Minimum 2 years of Control Room Operations, Field Pipeline Operation Facilities, Refinery, or Process Operations experience preferred.

Additional experience is preferred with the following:

• ‍‍General knowledge of pipeline operations such as, pipeline startup and shutdown procedures; remote ESDs; monitoring pressures, flows, temperatures, and communications to ensure proper operations; responding to pipeline Abnormal Operating Conditions.
• Working knowledge of control center environment and practices preferred.
• General understanding of control center and oil and gas industry term and definitions.

Skills

The following skills are a cumulative representation of the abilities necessary to perform the job satisfactorily. Not all skills will be used regularly, though the chosen candidate will be responsible for performing all the skills at some point during their tenure with the company.

A candidate must be able to prove the following skills specific to the nature of the position:

• Must be adaptable to shift work and able to work weekends, nights, and extended hours. This is a 24 x 7 environment.
• Ability to work on a shift rotation basis.
• Must be able to meet DOT qualification criteria.
• Must be able to pass DOT random drug testing.
• Adept and comfortable with the use of computer technology and complex systems.
• PC skills including proficiency with Microsoft Word, Excel and Outlook.
• Ability to define and manage emergency conditions.
• Ability to work as part of a team.
• Able to learn new information quickly.
• Able to develop and maintain effective working relationships with other people.
• Excellent communication skills to interface with all levels of team members, clients, public and outside bodies.
• Must be customer service orientated.
• Must be able to pay close attention to detail and understand written and oral instructions.
• Strong organization and dependable time management skills.
• Must be able to maintain confidentiality.
• Perform well under pressure.
• Exhibit a great attention to detail.
• Show customer service-oriented practices, both internally and externally.
• Show excellent interpersonal and communication skills (written and verbal)
• Exhibit excellent organizational, time management skill.
• Exhibit expertise in the various system and/or vendors for security and low voltage products.
• Work effectively in a team-oriented environment.
• Exemplify the desire and drive to understand the extensive detail in each process and procedure to better support the organization.
• Work in fast paced environments.
• Present a calm demeaner under stress.
• Read and comprehend instructions, short correspondence, and emails.
• Write correspondence with an understanding of proper email etiquette.
• Communicate information effectively in writing form and by phone.

Hours

This position requires the ability to work 12 hour rotating shifts.

Work Environment

The work environment described here is representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Work is occasionally required in outdoor environments for this position.

The work is primarily performed within an office environment, which can include exposure to:

• Florescent lighting conditions
• Extended periods of sitting
• Exposure to blue light
• Extended periods at Console, including computer use
• Shared office space

Due to the nature of this position, the candidate might be required to spend extensive time:

• Sitting
• Using digital devices including computers
• Viewing computer screens in various lighting arrangements

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function soft his job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to:

• Walk in and access office buildings and/or multiple floors
• Talk with and hear individuals in environments that have multiple conversations occurring at once
• Talk with and hear individuals via phone and video conferencing technology
• Sit and/or stand for extended periods of time
• Handle, feel, and reach for equipment
• Stoop, kneel, crouch, crawl, or climb to access locations such as in closets or under desk

Reporting

This position reports to the Control Center Director and Control Center Supervisors.

Supervisory

This position has no reports.

Employment is contingent upon a successful background check and drug screen.

Equal Opportunity Employer; E-Verify Employer

This document describes the current position. It is not an employment contract. Our Company reserves the right to modify Position duties or Position descriptions at its discretion

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Schedule:

• 12 hour shift
• Weekend availability

Supplemental pay types:

• ‍‍Bonus pay

Ability to commute/relocate:

Houston, TX 77034: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

View this job posting on Indeed.com here